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StrataCX is a full-service consulting practice with expertise in all things Contact Center. 

Along with process improvement, we offer a
"One Stop Shop"
for evaluating the best fit in
CCaaS/UCaaS/AI market leading, cloud solutions.

We are a channel partner of ALL Gartner LEADERS
in this space.

We provide resources with over 30 years of deep industry experience.

Follow our proven 
"Guided Path"
methodology for smooth sailing through your contact center transformation.

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5,000+ Points of Light

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Choosing the right partner is critical - and experience matters.  Your project outcome depends heavily on your approach with leveraging the right governance, structured change management, and proven best practices.

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We have managed, designed, implemented, supported, re-engineered, optimized, benchmarked or otherwise consulted on over 5,000 Enterprise level contact centers across industries:

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  • Financial Services

  • Healthcare

  • Higher Ed

  • Retail

  • Public Sector

  • High Tech

  • Telecom

  • Life Sciences

  • Automotive

  • Aerospace

  • Energy

  • Agriculture

  • Manufacturing

  • Real Estate & Law

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We guide you through the transformation - from requirements gathering, journey mapping, white-boarding sessions to platform evaluation and selection.

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Rapid Modernization           
  Impeccable Reliability
    Unparalleled User Experience
      Exceptional Customer Service

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Business Process Optimization

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Ready to Optimize?

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