top of page
Background Main.jpg
Background Main.jpg

StrataCX is a full-service consulting practice with expertise in all things Contact Center. 

Along with process improvement, we offer a
"One Stop Shop"
for evaluating the best fit in
CCaaS/UCaaS/AI market leading, cloud solutions.


We provide resources with over 30 years of deep industry experience.

Follow our proven 
"Guided Path"
methodology for smooth sailing through your contact center transformation.

Rapid Modernization.jpg

5,000+ Points of Light

Choosing the right partner is critical - and experience matters.  Your project outcome depends heavily on your approach with leveraging the right governance, structured change management, and proven best practices.

We have managed, designed, implemented, supported, re-engineered, optimized, benchmarked or otherwise consulted on over 5,000 Enterprise level contact centers across industries:

  • Financial Services

  • Healthcare

  • Higher Ed

  • Retail

  • Public Sector

  • High Tech

  • Telecom

  • Life Sciences

  • Automotive

  • Aerospace

  • Energy

  • Agriculture

  • Manufacturing

  • Real Estate & Law

Background Main.jpg

We guide you through the transformation - from requirements gathering, journey mapping, white-boarding sessions to platform evaluation and selection.

Shock Waves.jpg

Rapid Modernization           
  Impeccable Reliability
    Unparalleled User Experience
      Exceptional Customer Service

Background Main.jpg

Business Process Optimization

Background Main.jpg

Ready to Optimize?

bottom of page