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StrataCX is a full-service consulting practice with expertise in all things Contact Center. 

Along with process improvement, we offer a
"One Stop Shop"
for evaluating the best fit in
CCaaS/UCaaS/AI market leading, cloud solutions.

We provide resources with over 30 years of deep industry experience.

Follow our proven 
"Guided Path"
methodology for smooth sailing through your contact center transformation.

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5,000+ Points of Light

Choosing the right partner is critical - and experience matters.  Your project outcome depends heavily on your approach with leveraging the right governance, structured change management, and proven best practices.

We have managed, designed, implemented, supported, re-engineered, optimized, benchmarked or otherwise consulted on over 5,000 Enterprise level contact centers across industries:

  • Financial Services

  • Healthcare

  • Higher Ed

  • Retail

  • Public Sector

  • High Tech

  • Telecom

  • Life Sciences

  • Automotive

  • Aerospace

  • Energy

  • Agriculture

  • Manufacturing

  • Real Estate & Law

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We guide you through the transformation - from requirements gathering, journey mapping, white-boarding sessions to platform evaluation and selection.

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Rapid Modernization           
  Impeccable Reliability
    Unparalleled User Experience
      Exceptional Customer Service

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Business Process Optimization

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Ready to Optimize?

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