Our Mission
To guide our customers through complex contact center transformations with as little disruption to their business as possible. This goes for small office employee solutions as well as enterprise level customer contact center solutions.
We aim to meticulously align optimal solutions to your specific business requirements, covering all your UCaaS and CCaaS needs.
Our mission is to provide leadership so our customers avoid unexpected expenses downstream. We take pride in keeping you on budget, on time, and on target to maintain your competitive edge while delivering an extremely high level of service to your customers.
Our Story
StrataCX was born out of necessity and with passion for the delivery of easy to use, easy to manage, built together to work together contact center solutions needed to deliver extraordinary customer service, regardless of your company size: SMB, Mid-Market, or Enterprise.
We can work with your team on your terms. We often see customers who don't know exactly where to start, while others know precisely what they want, but may have difficulty laying out a plan on how to get there.
StrataCX brings order to chaos by offering assessment engagements, requirements gathering, assistance with RFP authoring, guidance through vendor evaluation and selection. Additionally, we can assist with ROI Business Cases for your procurement process. StrataCX stays with you through full system implementation and go-live.
Our operating principles are all founded on leveraging decades of experience and building trust.
StrataCX was founded by Dan Wilson, who has spent his career in the Contact Center domain, across industries in numerous key roles enhancing the Customer Experience. He understands the complexity of a contact center transformation or an on-premise phone migration to cloud voice. There are "many layers" to sort through in the process, hence the company's namesake - StrataCX.
He has worked as a sales leader in Sales Engineering, Consulting, and Account Executive roles for major software providers, aligning CRM and UCaaS/CCaaS solutions to solve specific customer challenges throughout the years.
Additionally, Dan has served in technical leadership roles scoping professional services and designing architecture for System Implementers of CRM and UCaaS/CCaaS solutions. He is ultra sensitive to keeping customers on track with timelines, budget, resource allocation and setting accurate expectations on level of effort necessary to carry projects over the finish line.
Dan started his career in your shoes - building, managing, and supporting customer contact centers for Fortune 500 companies. Additionally, he has been a small business owner and shares the sense of urgency that only comes from rolling up your sleeves and being in the trenches where things must work, day-in and day-out.
