Consulting Engagements
StrataCX will work with your team on your terms. We offer quick validation assessments, deep-dive re-design projects or we would love to participate in your sales process and provide demos, answer questions, and showcase the tools you need.
StrataCX provides complete documentation packs of all Assessments, Learnings, Recommendations, Benchmarking, etc.
Documentation Pack
Sales Proposal
We would love to be invited into your Sales process as you look for a UCaaS/CCaaS solution that best fits your needs. Additionally, we welcome the opportunity to participate in your RFP/RFI process.
This offering is for the customer who has done their homework, know what they want, and are ready to start evaluating vendors. We partner with and resell market leading solutions. You will get the same pricing, service, and great quality, along with our individualized attention and insight that isn't always available from larger organizations.
Let us validate your requirements, conduct short discovery, identify use cases, and then align with the perfect product. We will work with your team to schedule all follow-up meetings, demonstrations, presentations, deep-dive sessions, etc. We will help with all your implementation prep work and requirements.
Introductory Assessment
This engagement is for an organization that knows they need to make a change, may have questions about moving phone systems to the Cloud, but may be finding it difficult to understand how or where to start, the best approach moving forward, etc. This is a short-term engagement of usually 1 week with an associated billable rate, including time and materials. The final deliverable is a concise, exact recommendation on the best path forward for your organization.
This process will be led by an extremely experienced, dedicated resource remotely when possible, onsite when required. This is an opportunity for your team to ask everything they ever wanted to know about UCaaS, CCaaS, Contact Centers, Office Optimization, Cloud Benefits, Explanation of Cloud, Phone Systems, SMS, Chat, Video, etc.
Full Turnkey Optimization
Wouldn't it be nice if there were a Yellow Brick Road of certainty to follow for large, critical projects? Well this is about as close as you can get, with Step-by-Step guidance.
This is a deep-dive transformational engagement, which is longer term and much more detailed in nature regarding consulting services.
Complete re-engineering, full design optimization and delivered as a turnkey roadmap for your organizational contact center needs. We will engage with stakeholders, gather requirements, provide product demos, evaluation, and ensure that all project team members on your side of the fence get exactly what they need. This may include recommendations on alternate UCaaS/CCaaS products, or it may be comprised of strict Business Process Re-Engineering to better align with corporate KPIs.
We execute full Guided Path methodology in lockstep with the core components of PROSPER.
Bespoke Request
At StrataCX, we strive to offer turnkey services, quick review validation, participate in the sales process, and anything in between. We want to serve as your project team, an extension of your team, staff augmentation, trusted advisors, business case guides, consultative experts, etc.
You may have a specific component you want us to focus on, such as AI, QM, WFM, ACD, IVR, Virtual Agent, Chat, Video Conferencing, etc. We would be happy to do so and develop a quick proposal to knock it out. Our team is laser focused, analytically minded, and meticulously organized.
No request is too big or too small - we're ready to dive in!